Counselling Agreement

Confidentiality

Everything you share in sessions is treated as confidential. The limited exceptions are described in the Privacy Policy — namely risk of serious harm, certain legal disclosures, and a court order. Wherever possible I will discuss any disclosure with you first.

Supervision

As required by my professional body, I attend regular clinical supervision. Supervision is itself confidential and you are never identified by name.

Sessions

• Sessions last 50 minutes and take place online by video.
• Please log in from a private, quiet space where you will not be interrupted.
• If technology fails, I will try to reconnect or move to phone for the remainder of the session.

Cancellation

• More than 24 hours' notice — full refund or reschedule, no charge.
• Less than 24 hours' notice — full session fee applies.

Between sessions

I check email during working hours and aim to reply within two working days. Email is not suitable for urgent or crisis support — if you need immediate help please contact your GP, call 999, or call the Samaritans on 116 123.

Records

I keep brief, factual notes after each session. These are stored securely and retained for 7 years after our work ends, in line with professional guidance. You may request a copy of your notes at any time (see the Privacy Policy).

Ending therapy

You are free to end therapy at any time. Where possible I encourage us to plan a final session together so we can review the work and end well.

Complaints

If something is not working for you, I would much prefer you bring it to me first so we can talk it through. You also have the right to contact my professional body if a concern cannot be resolved.